[rt-users] Context Sensitive Help

[Todd Chapman]

On Mon, Feb 06, 2006 at 03:02:12PM +1100, Ben Robson wrote:
> Hey all,
> 
>  
> 
> I have been looking in to the concept of implementing a context
> sensitive help system in to RT.
> 
>  
> 
> The best way I can see to achieve this, so far, is to modify the "Tabs"
> such that a new entry exists titled "Help" with its link pointing to
> something like "~/local/html/help/$Title"  (yes this syntax is wrong,
> but you get the idea).
> 
>  
> 
> This method means that the help page used changes with the title of the
> page displayed, thus meaning that each different page view (title) can
> have it's own help entry.  If you wanted to use a wiki instead you could
> even have the link point to a wiki entry with the wiki entry page being
> titled the same as the page entry in RT.
> 
>  
> 
> The biggest issue I am working through right now is that $Title can
> contain spaces, which of course a file system can struggle with.  So I
> was wondering, within the context of "Tabs" what is the best way to
> strip the spaces from $Title, possible in to a new variable label?

What kind of help are you adding? I'm planning on some sort
of per field pop-up help that explains what is expected in each
field.

-Todd