[rt-users] Scaling RT to Enterprise tool

Jörg Ungermann Joerg.Ungermann at web.de
Wed Feb 8 07:21:55 EST 2006

Dear RT Users,

we do have a very successful implementtion of Rt 3.4.1.
We did reach ticket number 1000 within 2 months.

Since the toll shell be expanded to a much broader base, we are looking for people having experience with large installations.
This is mainly because we already found performance shortcomings and tremendous growth of certain database tables (transactios).

In future we expect to have something like 400 users (agents), 5- 10 000 customers (requestors) and mor than 1000 tickets a month.
Anyone having a comparable installation?
How is a distributed installation handled (we think of 1 database and severeal webservers hosting RT)?
How must maintenance be done to control database size and keep up performance?

We also want to open RT to Partners. Therefor we need an extended self service, embedded into a portal.
Single Sign on would be very good. How can this be done with RT?
As we do use Open Source intensively we suggest Typo3 (www.typo3.org) as a portal.
Anyone having linked Typo3 and RT (for single sign on?)

It would be great to exchange experience for large user installations.
Thanks for answers

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