[rt-users] Scaling RT to Enterprise tool

[Sven Sternberger]

On Wed, 2006-02-08 at 13:21 +0100, Jörg Ungermann wrote:
> In future we expect to have something like 400 users (agents), 5- 10 000 customers (requestors) and mor than 1000 tickets a month.
>  
> Anyone having a comparable installation?
thats sounds familar to me ;-)

> How is a distributed installation handled (we think of 1 database and severeal webservers hosting RT)?
> How must maintenance be done to control database size and keep up performance?
after two years we are reaching the 200000 ticket line soon. we just run
on one server (2 xenon 3.0ghz, 2gb ram, scsi mirror). to distrbute an
application is always problematic and it never scales linear. so my tip
buy big iron with a lot of memory, make regular backups, have a cold
standby machine or ask best practical for consultancy.

> We also want to open RT to Partners. Therefor we need an extended self service, embedded into a portal.
> Single Sign on would be very good. How can this be done with RT?
you can authenticate through the web server mechanism, for example with
mod_auth_pam, in pam you can configure whatever you like (kerberos, ldap
and so on), but be aware that this don't work very well with the CLI

> As we do use Open Source intensively we suggest Typo3 (www.typo3.org) as a portal.
> Anyone having linked Typo3 and RT (for single sign on?)
this sounds not very clever, because rt is coded in perl. they provide
an perl-API to access the application from the outside. 

best regards!