[rt-users] Exim4 & RT3.4 issues

Yannis Mitsos gmitsos at gmail.com
Wed Feb 8 10:08:08 EST 2006

Dear All,

As a new member of the rt family, I have some questions related to the
installation of RT3.4 in a Debian box. As you already know Debian prefers
exim. I have to admit that I do not have much experience with this MTA,
though I decided to keep exim instead of replacing it with sendmail or
I have also went through the existing Wiki and most of the archives of this
list but unfortunately I have not a clear picture on how the MTA should act.
Therefore, I would like your comments.

In the /etc/aliases file I did not add anything since exim4 doe's not allow
addresses piping to other programs.
In the /etc/exim4/conf.d/router:
  debug_print = "rt for $local_part@$domain \n local_part: $local_part \n
local_part_suffix: $local_part_suffix"
  driver = accept
  transport = rt_pipe
  domains = "rt.seeren.org"
  #local_parts = "^rt(-.*)?"
  local_part_prefix = "rt-"
  local_part_suffix = "-action:-comment:-correspond"
  #local_part_suffix = +*
  #local_part_prefix = *-
  #new_address = ${quote:${lc:${local_part}}}@${domain}

In the /etc/exim4/conf.d/transport:
  driver = pipe
  command = "RTPATH/rt-mailgate \
             --action ${quote:${substr_1:$local_part_suffix}} \
             --queue ${quote:$local_part} \
             --url http://rt.seeren.org/"
  #new_address = ${quote:${lc:${local_part}}}@${domain}
  #local_part_prefix = ""
  #local_part_suffix = ""
  user = www-data

To create a new ticket I have to send an email to:
Sending to rt@<domain_name> or to rt-<list-name>@<domain_name> always fails.
Is this normal behaviour?
When I receive the auto-reply message, the Reply-To field points to
rt@<domain_name>. Should this be corrected from the exim config files or
from the queues configuration via the web interface?

Regards and sorry for the long-winded mail

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