[rt-users] Scaling RT to Enterprise tool

[Schultz, Eric]

Could you share what your hardware/software setup is?  What version of RT, what database and version, etc.  Thanks. 

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Rick Russell
> Sent: Wednesday, February 08, 2006 9:19 AM
> To: Jörg Ungermann; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Scaling RT to Enterprise tool
> 
> 
> 
> Jörg Ungermann wrote:
> > In future we expect to have 
> > something like 400 users (agents),
> > 5- 10 000 customers (requestors) and mor than 
> > 1000 tickets a month.
> 
> We've got about 150 agents, 10000 active customers and about 3000
> tickets a month. The help desk alone processes 1000 tickets a month.
> Works great.
> 
> > Anyone having a comparable installation?
> > How is a distributed installation handled (we think of 1 
> database and severeal webservers hosting RT)?
> 
> We're currently running the web & e-mail front ends and other stuff on
> one server, and the database on another server. Works fine. 
> In a pinch,
> one server could probably do both.
> 
> > How must maintenance be done to control database size and 
> keep up performance?
> 
> With about 60000 tickets in the system, we're doing OK. We've taken no
> special measures to reduce database size.
> 
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