[rt-users] Filling Dates fields with scrip

[Cristiano da Costa]

Hello Eric

I want to set a different SLA if user filled the field Start, bellow is my
code, but doesn´t work.

Can you give me some tip?


my $now = RT::Date->new($RT::SystemUser);
my $sla = RT::Date->new($RT::SystemUser);
$now->SetToNow;
$sla->SetToNow;
$sla->AddSeconds(+14400);

if ( $self->TicketObj->Starts eq '1970-01-01 00:00:00' ) {
$self->TicketObj->SetStarts( $now->ISO );
}
else {
$sla = $self->TicketObj->Starts;
$sla->AddSeconds(+14400);
}

if ( $self->TicketObj->Started eq '1970-01-01 00:00:00' ) {
$self->TicketObj->SetStarted( $now->ISO );
}
if ( $self->TicketObj->Due eq '1970-01-01 00:00:00' ) {
$self->TicketObj->SetDue( $sla->ISO );
}
return 1;

Sds

Cristiano


On 2/1/06, Schultz, Eric <ESchultz at corp.untd.com> wrote:
>
> I don't think the dates will ever be 'undef'.  Instead, check for a
> default date.  I believe that date is '1970-01-01 00:00:00' in our system.
>
> if ( $self->TicketObj->Started eq '1970-01-01 00:00:00' ) {
>
>
> ________________________________
>
>         From: rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] On Behalf Of Cristiano da Costa
>         Sent: Wednesday, February 01, 2006 8:31 AM
>         To: rt-users at lists.bestpractical.com
>         Subject: [rt-users] Filling Dates fields with scrip
>
>
>
>         Hello
>
>         I want to fill the fields Starts, Started and Due after ticket
> creation, for this I´m using the code bellow on custom action in "on create"
> condition
>
>
>         my $now = RT::Date->new($RT::SystemUser);
>         my $sla = RT::Date->new($RT::SystemUser);
>         $now->SetToNow;
>         $sla->SetToNow;
>         $sla->AddSeconds(+3600);
>         $self->TicketObj->SetStarts( $now->ISO );
>         $self->TicketObj->SetStarted( $now->ISO );
>         $self->TicketObj->SetDue( $sla->ISO );
>         return 1;
>
>         This works, but if user that create tickts already fill these
> fields I don´t want to overwrite the user information, I tryed the following
> code in place of the code above, but doesn´t work.
>
>         my $now = RT::Date->new($RT::SystemUser);
>         my $sla = RT::Date->new($RT::SystemUser);
>         $now->SetToNow;
>         $sla->SetToNow;
>         $sla->AddSeconds(+3600);
>         if ( $self->TicketObj->Starts == undef ){
>         $self->TicketObj->SetStarts( $now->ISO );
>         }
>         if ( $self->TicketObj->Started == undef ){
>         $self->TicketObj->SetStarted( $now->ISO );
>         }
>         if ( $self->TicketObj->Due == undef ){
>         $self->TicketObj->SetDue( $sla->ISO );
>         }
>         return 1;
>
>         How can I test if user already fill these fields?
>
>
>
>         Thanks
>
>
>
>         Cristiano
>
>
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