[rt-users] Email notification to arbitrary addresses upon ticket creation in particular queues

Jim Meyer purp at acm.org
Thu Feb 9 13:57:14 EST 2006


On Thu, 2006-02-09 at 12:30 -0600, Freeman, Michael wrote:
> Is there anybody out there willing to share their scrips with me that
> might allow me to send an email to an arbitrary e-mail address upon
> creation of a ticket in a particular queue? We'd like to have each group
> get notified whenever there is a ticket created. I think you can setup
> the AdminCC stuff but isn't that somewhat chatty?

Not if the only notification you choose to send to AdminCCs is ticket
creation and resolution. =]

Configurability-is-wonderful'ly yrs,

Jim Meyer, Geek at Large                                    purp at acm.org

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