[rt-users] 3 question about RT

Chaim Rieger chaim.rieger at gmail.com
Sun Feb 12 03:01:11 EST 2006

one at a time in line

On Feb 11, 2006, at 11:09 PM, k b wrote:

> hello.
> i am trying out RT and now have three questions.
> 1.
> is there a web interface to add new tickets that can
> be used without having to log in?
> or do we have to create a form that sends an e-mail to
> RT?

i wrote a desktop app and a php web page that does this,

tis not hard at all.  (cant share cause its corp property)

> 2.
> The RT at a glance page can be globally edited
> following the instructions found here:
> http://wiki.bestpractical.com/index.cgi?ChangeDefaultRTAtAGlance
> those worked.
> in the same manner i tried to change the content
> (showed columns)  of "10 highest priority tickets I
> own", when i did that the content changed but no
> tickets showed up for the users even though there were
> tickets.
> is it possible to change the default content of "10
> highest priority tickets I own" or "10 newest unowned
> tickets", and if so, how?

what are you trying to show , what did you change

> 3.
> if the server that runs RT does not have an outgoing
> email service, how do i set up RT to use an
> SMTP-server (or something else) on another server?
> please point me to the correct documentation.
> from testing RT this far, RT seems to suite our needs
> better then many other request tracking systems. too
> bad it quite a bit harder to set up.

the same way you relay your crons mail, setup sendmail/postfix or  
whatever to relay through your relay server.

rt dont know much about mail, it send it to the mailq, and the mailq,  
will relay it for ya. rt does not run a smtp daemon.

Chaim Rieger

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