[rt-users] rt-3.5.7 new install issues

Corey corey_s at qwest.net
Sun Feb 12 18:00:07 EST 2006

Is there something different about the way rt 3.5 reads the RT_SiteConfig.pm?

I've been able to pinpoint at least one problem so far down to the fact that 
it seems my RT_SiteConfig.pm isn't being used by rt.

mysite etc # pwd
mysite etc # ls -l RT_*.pm
-r-xr-x---  2 rt rt 18253 Feb 12 16:42 RT_Config.pm
-r-xr-x---  1 rt rt    72 Feb 12 16:43 RT_SiteConfig.pm
mysite etc # cat RT_SiteConfig.pm
package RT;

Set($rtname , "mysite.org");

Set($DevelMode, '1');

mysite etc #
mysite etc # grep rtname RT_Config.pm
Set($rtname , "example.com");

Despite what I've change in RT_SiteConfig.pm; RT is still setting $rtname to 
what's RT_Config.pm, i.e. example.com rather than mysite.org.

Is there something I'm missing or doing wrong? Has behavior changed?



On Sunday February 12 2006 2:24 pm, Corey wrote:
> Hello!
> I wanted to check out the latest dev release of rt, to see how far along it
> is, and generality evaluate its usability. ( I heard that it's easier to
> extend/customize due to more extensive use of css and whatnot )
> Anyhow, I went through the install on two separate machines -- and ran into
> the same issue both times:
> At the initial login screen, the bplogo.gif appears as a broken link ( no
> image ), and below it displays the "RT for example.com" text -- despite the
> fact that I configured my RT_SiteConfig.pm appropriately ( or so I think?
> ).
> I've been completely unable to determine/fathom what may be causing this (
> I'm still quite new to RT ); I'm hoping someone could throw me some clues?
> ( the installs were done on two separate gentoo linux boxes )
> Many thanks!
> Cheers,
> Corey
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