[rt-users] Your ticket was stolen in RT 3.4.5

[Andy Moran]

I'm adding rt-devel to this since I didn't get any response on
rt-users.  Also, I found an error so I think it has to do with the
$self->CurrentUser bit.  Here is the error I'm getting in /var/log/messages:

Feb 13 10:02:00 constantinople RT: error:    unexpected end of header  
(/usr/local/rt3/lib/RT/Template_Overlay.pm:369) 
Feb 13 10:02:00 constantinople RT: Template parsing error: Can't call
method "CurrentUser" on an undefined value at template line 1.  Stack:  
[template:1]   [/usr/local/rt3/lib/RT/Template_Overlay.pm:419]  
[/usr/local/rt3/lib/RT/Template_Overlay.pm:343]  
[/usr/local/rt3/lib/RT/Action/SendEmail.pm:112]  
[/usr/local/rt3/lib/RT/Action/Notify.pm:65]  
[/usr/local/rt3/lib/RT/ScripAction_Overlay.pm:233]  
[/usr/local/rt3/lib/RT/Scrip_Overlay.pm:478]  
[/usr/local/rt3/lib/RT/Scrips_Overlay.pm:236]  
[/usr/local/rt3/lib/RT/Transaction_Overlay.pm:162]  
[/usr/local/rt3/lib/RT/Record.pm:1438]  
[/usr/local/rt3/lib/RT/Ticket_Overlay.pm:3021]  
[/usr/local/rt3/lib/RT/Ticket_Overlay.pm:3086]  
[/usr/local/rt3/local/html/Ticket/Display.html:125]  
[/usr/local/rt3/share/html/autohandler:215] 
(/usr/local/rt3/lib/RT/Template_Overlay.pm:415) 
Feb 13 10:02:00 constantinople RT: error:    unexpected end of header  
(/usr/local/rt3/lib/RT/Template_Overlay.pm:369) 

I double checked with RT Essentials and the Template looks right.  Is
there an error in the RT Essentials code?   What should it say instead of:
my $old_owner = RT::User->new( $self->CurrentUser );

I think that's the line it's dying on.   Any help would be appreciated! 

Thanks.
--Andy

Andy Moran wrote:
> I'm trying to figure out why the "Your Ticket was Stolen" custom scrip
> isn't working for me.   I'm using the example from the RT Essentials
> book  using RT 3.4.5.
>
> The scrip uses Condition: User Defined, Action: Notify Other Recipients,
> Template: Custom Stolen Ticket
>
> Here is the custom condition:
>
> my $trans = $self->TransactionObj;
> return 0 unless $trans->Field eq 'Owner';
> return 1 if $trans->OldValue != RT::Nobody()->id();
> return 0;
>
>
> Here is the template:
>
> To: { my $old_owner = RT::User->new( $self->CurrentUser );
>       $old_owner->Load( $Transaction->OldValue );
>       $old_owner->EmailAddress() }
> Subject:  Ticket #{ $Ticket->Id() } taken by { $Ticket->OwnerObj->Name() }
>
> A ticket you owned:
>
>    { $Ticket->Subject() }
>
> has been taken by {$Ticket->OwnerObj->Name()}.
>
> { $RT::WebURL }Ticket/Display.html?id={ $Ticket->Id }
>
>
>
> Has the API changed since hte book was published?  Do I have a typo
> somewhere I cannot see?   There doesn't seem to be any complaints, just
> no email gets sent out.  Any help would be appreciated!
>
> --Andy
>
>
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