[rt-users] approvals

Chaim Rieger chaim.rieger at gmail.com
Tue Feb 14 13:38:04 EST 2006

am a bit lost here,

which way is the proper way (i read the docs but dont quite  
understand them)

i create a ticket with the following words in them

Approval for Change Request

this would create a ticket in the approval queue


i create a ticket in the approval queue directly

this is the content from my template in the approval queue

===Create-Ticket: Approval for Change Request
Subject: Approve Change Request for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: Approvals
Type: approval
Owner: stever
Content: Someone has created a Change Request.  Please review and  
approve it, so they can implement.

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