[rt-users] URL in a Ticket?

[Nick Metrowsky]

Hi Andrew,

I tried the second patch and it works like a charm. Thanks again!

Take care!

Nick

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Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
nmetrowsky at digitalglobe.com
DigitalGlobe (r), An Imaging and Information Company
http://www.digitalglobe.com
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-----Original Message-----
From: Andrew Xenides [mailto:andrew at staff.esc.net.au] 
Sent: Tuesday, January 14, 2003 2:52 AM
To: Nick Metrowsky; 'Schultz, Eric'; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] URL in a Ticket?

This can be done, I have used this patch from the wiki in my ticket

http://wiki.bestpractical.com/index.cgi?ClickableLinks

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Nick
Metrowsky
Sent: Wednesday, February 15, 2006 9:21 AM
To: Schultz, Eric; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] URL in a Ticket?

Hi Eric,

Thank you for your info. I can see why this is done, because mail sent
via Exchange is in HTML format, and htmlSCRUB's purpose in life is just
to allow text through. This makes logical sense. Now, I need to explain
this to the user who wanted the capability.

Take care!

Nick

------------------------------------------------------------------------
---------
Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
nmetrowsky at digitalglobe.com
DigitalGlobe (r), An Imaging and Information Company
http://www.digitalglobe.com
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-----Original Message-----
From: Schultz, Eric [mailto:ESchultz at corp.untd.com] 
Sent: Tuesday, February 14, 2006 3:37 PM
To: Nick Metrowsky; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] URL in a Ticket?

The problem is that RT will Scrub the HTML for you before it is
displayed.  I believe you can muck with the ScrubHTML file to possibly
remove the 'A' element?  Either that, or have a callback that looks for
the scrubbed characters and reverts them before display.


________________________________

	From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Nick
Metrowsky
	Sent: Tuesday, February 14, 2006 2:25 PM
	To: rt-users at lists.bestpractical.com
	Subject: [rt-users] URL in a Ticket?
	
	

	Hi Everyone,

	 

	Does anyone know of a way to create a clickable HTTP link (URL)
that can go into the body of a Ticket using Request Tracker V3?

	 

	I have tried a few things, including an HREF, but I do not get a
clickable link.

	 

	Thank you for your help in advance.

	 

	Take care!

	 

	Nick

	 

	
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	Nick Metrowsky

	Consulting System Administrator

	303-684-4785 Office

	303-684-4100 Fax

	nmetrowsky at digitalglobe.com <mailto:nmetrowsky at digitalglobe.com>


	DigitalGlobe (r), An Imaging and Information Company

	http://www.digitalglobe.com <http://www.digitalglobe.com> 

	
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