[rt-users] Quick fix to display stalled tickets
Flynn, Timothy J
timothy-flynn at uiowa.edu
Thu Feb 16 11:44:24 EST 2006
Hi,
I needed to display the stalled tickets as well, so in version 3.4.5 I
edited the following files:
In /share/html/Elements
Files that need to be edited (that I know of)
Quicksearch
MyTickets
MyRequests
Basically you just need to edit the lines below to include the stalled
part to the query string.
File MyTickets:
my $Query = " Owner = '".$session{'CurrentUser'}->Id."' AND ( Status =
'new' OR Status = 'open' OR Status = 'stalled')";
File MyRequests:
my $Query = "Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open' OR
Status = 'stalled')";
File Quicksearch:
my $open_q = "Queue = '$name' AND (Status = 'open' OR Status =
'stalled')";
my $all_q = "Queue = '$name' AND (Status = 'open' OR Status = 'new' OR
Status = 'stalled')";
Make sure you restart apache after this to reset the cache.
Thanks,
-Tim
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