[rt-users] 'Organisation' stuck as 'example.com' in RT 3.4.5 on Gentoo

[k b]

--- Matt Robinson <matt.robinson at appliansys.com>
wrote:

> Hi,
> 
> I'm in the middle of configuring an RT 3.4.5 system
> on Gentoo and 
> everything is running beautifully except for one
> thing - the 
> organisation string is stuck as "example.com". E.g.
> "RT for example.com" 
> on the front screen.
> 
> This is my 2nd shot at setting up RT on this same
> box, the first time 
> was RT 3.4.3 and the organisation string was fine
> but the general 
> functioning of RT wasn't.
> 
> I followed the install HOWTO for Gentoo both times,
> except for the fact 
> that the 3.4.5 install was an *upgrade* (using
> webapp-config) from the 
> previous 3.4.3 system.
> 
> As recommended I copied RT_Config.pm to
> RT_SiteConfig.pm, made my 
> changes to both $rtname and $Organization (plus a
> few other things, like 
> timezone). The changes to RT_SiteConfig.pm were made
> immediately after 
> install.
> 
> Since having this trouble I've tried doing a full
> uninstall using 
> webapp-config, dropping the database and recreating,
> then reinstalling 
> via webapp-config. I also tried editing RT_Config.pm
> directly and it 
> didn't help. In case it matters, this install is in
> a vhost environment 
> and I'm running the FastCGI Apache2 config.
> 
> If anyone has any ideas of anything I can check I'd
> be most grateful. 
> I've double checked everything I'm aware of and am
> still scratching my head.
> 
> Thanks in advance,
> 
> Matt
> 
> -- 
> 
> Matthew Robinson
> Senior Technical Officer
> ApplianSys Ltd
> (d) +44 (0)2476 430 091
> (m) +44 (0)7980 805 418
> (e) matt.robinson at appliansys.com
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make your changes in /opt/rt3/etc/RT_Siteconfig.pm
(or wherever you installed rt)

restart apache.

reload page.



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