[rt-users] Can not change ticket owner

[k b]

--- Tilman Rassy <rassy at math.TU-Berlin.DE> wrote:
> Hello,
> 
> I can not change the ticket owner if the ticket is
> already owned by someone, 
> even though I checked the StealTicket right. Even
> root can not do this.
> 
> I use RT 3.4.1.
> 
> Can anybody help?
> 
> Thanks in advance,
> Tilman


You are experiencing a permission problem.
The user or group for the user who is logged in must
have permission to steal ticket, own ticket, take
ticket and possibly some thing else.

have a look at your group or queue setting.



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