[rt-users] Can not change ticket owner

[Schultz, Eric]

Since I didn't like the design, I created a new right called
"ReAssignTicket", and give it to manager types, so that they can change
the owner of a ticket without having to first steal it. 

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Michael S. Liebman
> Sent: Friday, February 17, 2006 5:57 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Can not change ticket owner
> 
> On Fri, Feb 17, 2006 at 08:54:50AM -0500, Ryan Fox wrote:
> > I'm having that same behavior in 3.4.4.  Changing the 
> ticket owner in 
> > EditBasics gives a permission denied error.  I don't know 
> if it is by 
> > design or not.  The way that works for me is to use the 
> 'Steal' ticket 
> > link at the top of the ticket.
> 
> Yes, that is the design. Steal the ticket first so you become the
> owner. Then set the owner to the new owner.
> 
> Michael
> -- 
> Michael S. Liebman                      m-liebman at northwestern.edu
>                   http://msl521.freeshell.org/
> "I have vision and the rest of the world wears bifocals."
>         -Paul Newman in "Butch Cassidy & the Sundance Kid"
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