[rt-users] Can not change ticket owner

Schultz, Eric ESchultz at corp.untd.com
Fri Feb 17 11:09:06 EST 2006

Since I didn't like the design, I created a new right called
"ReAssignTicket", and give it to manager types, so that they can change
the owner of a ticket without having to first steal it. 

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Michael S. Liebman
> Sent: Friday, February 17, 2006 5:57 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Can not change ticket owner
> On Fri, Feb 17, 2006 at 08:54:50AM -0500, Ryan Fox wrote:
> > I'm having that same behavior in 3.4.4.  Changing the 
> ticket owner in 
> > EditBasics gives a permission denied error.  I don't know 
> if it is by 
> > design or not.  The way that works for me is to use the 
> 'Steal' ticket 
> > link at the top of the ticket.
> Yes, that is the design. Steal the ticket first so you become the
> owner. Then set the owner to the new owner.
> Michael
> -- 
> Michael S. Liebman                      m-liebman at northwestern.edu
>                   http://msl521.freeshell.org/
> "I have vision and the rest of the world wears bifocals."
>         -Paul Newman in "Butch Cassidy & the Sundance Kid"
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> Download a free sample chapter of RT Essentials from O'Reilly 
> Media at http://rtbook.bestpractical.com
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at 
> http://bestpractical.com/services/training.html

More information about the rt-users mailing list