[rt-users] no email when an approval is created

Bill Gunter bgunter at arcsystems.com
Mon Feb 20 16:00:58 EST 2006

I've configured a queue to create approvals in the default 
"___Approvals" queue with this template:

===Create-Ticket: manager-approval 
Subject: Approve change management request for 
Depended-On-By: TOP 
Queue: ___Approvals  
Type: approval 
Owner: manager 
Content: Please review and approve this request. 

The approval is created and owned by "manager," but manager never 
receives an email. No record of an email being sent is in the approval 
ticket history. Why aren't emails being generated? Does it have
something to do with the strange value ("2") for the "Disabled" field
for this queue?


Bill Gunter 
Assistant Director of Information Systems 
ARC Systems 
P: 512.358.5377 
F: 512.892.5552 

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