[rt-users] no email when an approval is created

[Bill Gunter]

I've configured a queue to create approvals in the default 
"___Approvals" queue with this template:

===Create-Ticket: manager-approval 
Subject: Approve change management request for 
{$Tickets{'TOP'}->Subject} 
Depended-On-By: TOP 
Queue: ___Approvals  
Type: approval 
Owner: manager 
Content: Please review and approve this request. 
ENDOFCONTENT

The approval is created and owned by "manager," but manager never 
receives an email. No record of an email being sent is in the approval 
ticket history. Why aren't emails being generated? Does it have
something to do with the strange value ("2") for the "Disabled" field
for this queue?

Thanks.

-- 
Bill Gunter 
Assistant Director of Information Systems 
  
ARC Systems 
P: 512.358.5377 
F: 512.892.5552 
<www.arcsystems.com>