[rt-users] no email when an approval is created

Jason Fenner jfenner at vitamix.com
Mon Feb 20 16:46:30 EST 2006

Check your scrips and templates.  Make sure there is an action defined 
to send out a email.

Bill Gunter wrote:

>I've configured a queue to create approvals in the default 
>"___Approvals" queue with this template:
>===Create-Ticket: manager-approval 
>Subject: Approve change management request for 
>Depended-On-By: TOP 
>Queue: ___Approvals  
>Type: approval 
>Owner: manager 
>Content: Please review and approve this request. 
>The approval is created and owned by "manager," but manager never 
>receives an email. No record of an email being sent is in the approval 
>ticket history. Why aren't emails being generated? Does it have
>something to do with the strange value ("2") for the "Disabled" field
>for this queue?

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