[rt-users] no email when an approval is created

[Bill Gunter]

Ah, silly me, I had a permissions problem. It's working now. Thanks for
pointing me to the scrips.

On Mon, 2006-02-20 at 16:19 -0600, Jason Fenner wrote:
> Not sure, but I don't use the __Aproprovals queue myself.
> 
> Try following the example at the URL below, it works well for me so
> far:
> 
> http://wiki.bestpractical.com/index.cgi?ApprovalCreation
> 
> Let me know...
> 
> Bill Gunter wrote:
> 
> >The scrips and templates all look fine. The outgoing email scrip
> depends 
> >on the ticket being open, so I changed the "manager-approval" 
> >Create-Ticket template to set "Status: Open" but now the approval 
> >tickets are being created with Nobody as the owner. If I go into the 
> >ticket and try to set the Owner manually only I am in the list of 
> >candidates (I have global SuperUser rights). So, my guess is that I
> am 
> >the only user who can have open tickets in the ___Approvals queue but
> I 
> >have no idea why. 
> > 
> >Again, the field Disabled = '2' for the ___Approvals queue. I assume
> any 
> >value other than '0' hides this queue, but what does '2' do? 
> > 
> >On Mon, 2006-02-20 at 15:46 -0600, Jason Fenner wrote: 
> >   
> > 
> >>Check your scrips and templates.  Make sure there is an action 
> >>defined   
> >>to send out a email. 
> >> 
> >>Bill Gunter wrote: 
> >> 
> >>     
> >> 
> >>>I've configured a queue to create approvals in the default   
> >>>"___Approvals" queue with this template:  
> >>> 
> >>>===Create-Ticket: manager-approval   
> >>>Subject: Approve change management request for   
> >>>{$Tickets{'TOP'}->Subject}   
> >>>Depended-On-By: TOP   
> >>>Queue: ___Approvals    
> >>>Type: approval   
> >>>Owner: manager   
> >>>Content: Please review and approve this request.   
> >>>ENDOFCONTENT  
> >>> 
> >>>The approval is created and owned by "manager," but manager
> never   
> >>>receives an email. No record of an email being sent is in the 
> >>>       
> >>> 
> >>approval   
> >>     
> >> 
> >>>ticket history. Why aren't emails being generated? Does it have  
> >>>something to do with the strange value ("2") for the "Disabled" 
> >>>       
> >>> 
> >>field  
> >>     
> >> 
> >>>for this queue?  
> >>> 
> >>>Thanks.  
> >>> 
> >>>   
> >>> 
> >>>       
> >>> 
> >> 
> >>     
> >>
> 
> 
> 
-- 
Bill Gunter 
Assistant Director of Information Systems 
  
ARC Systems 
P: 512.358.5377 
F: 512.892.5552 
<www.arcsystems.com>