[rt-users] no email when an approval is created

[Jason Fenner]

Not sure, but I don't use the __Aproprovals queue myself.

Try following the example at the URL below, it works well for me so far:

http://wiki.bestpractical.com/index.cgi?ApprovalCreation

Let me know...

Bill Gunter wrote:

>The scrips and templates all look fine. The outgoing email scrip depends
>on the ticket being open, so I changed the "manager-approval"
>Create-Ticket template to set "Status: Open" but now the approval
>tickets are being created with Nobody as the owner. If I go into the
>ticket and try to set the Owner manually only I am in the list of
>candidates (I have global SuperUser rights). So, my guess is that I am
>the only user who can have open tickets in the ___Approvals queue but I
>have no idea why.
>
>Again, the field Disabled = '2' for the ___Approvals queue. I assume any
>value other than '0' hides this queue, but what does '2' do?
>
>On Mon, 2006-02-20 at 15:46 -0600, Jason Fenner wrote:
>  
>
>>Check your scrips and templates.  Make sure there is an action
>>defined  
>>to send out a email.
>>
>>Bill Gunter wrote:
>>
>>    
>>
>>>I've configured a queue to create approvals in the default  
>>>"___Approvals" queue with this template: 
>>>
>>>===Create-Ticket: manager-approval  
>>>Subject: Approve change management request for  
>>>{$Tickets{'TOP'}->Subject}  
>>>Depended-On-By: TOP  
>>>Queue: ___Approvals   
>>>Type: approval  
>>>Owner: manager  
>>>Content: Please review and approve this request.  
>>>ENDOFCONTENT 
>>>
>>>The approval is created and owned by "manager," but manager never  
>>>receives an email. No record of an email being sent is in the
>>>      
>>>
>>approval  
>>    
>>
>>>ticket history. Why aren't emails being generated? Does it have 
>>>something to do with the strange value ("2") for the "Disabled"
>>>      
>>>
>>field 
>>    
>>
>>>for this queue? 
>>>
>>>Thanks. 
>>>
>>>  
>>>
>>>      
>>>
>>
>>    
>>