[rt-users] RT For an ISP

Jason Fenner jfenner at vitamix.com
Tue Feb 21 10:31:11 EST 2006

Have you found a fix for this yet?

Mustafa Badawi wrote:

>Dear All
>I am trying to use RT for my dialup clients. I only want my clients to use
>the web interface to create tickets and not the email interface. I have
>created an unprivileged RT account for each of my users. The problem I have
>is that when the user logs on and selects the queue I have provided he/she
>can enter any value in the requestor field thus automatically creating a new
>user as a watcher. The rightful requestor of the ticket (the account I have
>created) cannot actually view the new ticket because he/she has no
>permission to view it.
>Is there a way of forcing the requestor to be the RT account I have already
>created! Keeping in mind that I do not want users seeing all the tickets in
>the queue - only their own tickets.
>Any hints would be greatly appreciated
>Mustafa Badawi
>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>Download a free sample chapter of RT Essentials from O'Reilly Media at http://rtbook.bestpractical.com
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