[rt-users] 3.4.5 Bulk ticket update: Custom fields?
JB Segal
jb at smarterliving.com
Tue Feb 21 15:50:15 EST 2006
Is there any way to update custom fields on a pile of tickets at once?
The 'Update multiple tickets' button gives me
X Update selected tickets
Make Owner: ( Force change)
Add Requestor:
Remove Requestor:
Add Cc:
Remove Cc:
Add AdminCc:
Remove AdminCc:
Make subject:
Make priority:
Make queue:
Make Status:
Make date Starts:
Make date Started:
Make date Told:
Make date Due:
Make date Resolved:
X Add comments or replies to selected tickets
Update Type:
Subject:
Attach:
Message:
X Edit Links
Enter tickets or URIs to link tickets to. Separate multiple entries with
spaces.
Merge into: (only one ticket)
Depends on:
Depended on by:
Parents:
Children:
Refers to:
Referred to by:
but I'd really like (Ok, a queue owner who has MANY tickets to update in
a queue-and-department reorg would REALLY LIKE) a
X Custom Fields
CF1:
CF2:
. . . etc
option.
Thanks,
JB
--
JB Segal 617-886-5575 www.smartertravel.com
Systems/Network Admin. 465 Medford St. Ste 400 www.bookingbuddy.com
Smarter Living, Inc. Boston, MA 02129 www.tripmania.com
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