[rt-users] 3.4.5 Bulk ticket update: Custom fields?

[Schultz, Eric]

Search through the archives, someone contributed some code for this.  I
didn't save the URL, unfortunately, from when I grabbed it.  However, I
didn't like the code much, it didn't work too well, so I just used an
idea or two and expanded it for my own use.  I had originally included
this as another section on the bulk update page, but decided instead to
have a separate bulk CF update page.  I think my code checks to make
sure that if you change a CF, that change only gets applied to the
queues it is associated with (e.g., your query returns tickets from more
than one queue).

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of JB Segal
> Sent: Tuesday, February 21, 2006 12:50 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] 3.4.5 Bulk ticket update: Custom fields?
> 
> Is there any way to update custom fields on a pile of tickets at once?
> 
> The 'Update multiple tickets' button gives me
> X   Update selected tickets    	  
>  Make Owner: 	( Force change)
>  Add Requestor: 	
>  Remove Requestor: 	
>  Add Cc: 	
>  Remove Cc: 	
>  Add AdminCc: 	
>  Remove AdminCc: 	
>  	
>  Make subject: 	
>  Make priority: 	
>  Make queue: 	
>  Make Status: 	
>  Make date Starts: 	
>  Make date Started: 	
>  Make date Told: 	
>  Make date Due: 	
>  Make date Resolved: 	
> X  Add comments or replies to selected tickets 	 
>  Update Type: 	
>  Subject:	
>  Attach:	
>  Message:	
> X  Edit Links 	 
>  Enter tickets or URIs to link tickets to. Separate multiple 
> entries with
>  spaces.
>  Merge into: 	(only one ticket)
>  Depends on: 	
>  Depended on by: 	
>  Parents: 	
>  Children: 	
>  Refers to: 	
>  Referred to by: 	
> 
> but I'd really like (Ok, a queue owner who has MANY tickets 
> to update in
> a queue-and-department reorg would REALLY LIKE) a 
> X  Custom Fields
>  CF1:
>  CF2:
>  . . . etc
> 
> option.
> 
> Thanks,
> JB
> --
> JB Segal		617-886-5575		www.smartertravel.com
> Systems/Network Admin.	465 Medford St. Ste 400	
> www.bookingbuddy.com
> Smarter Living, Inc.	Boston, MA 02129	www.tripmania.com
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