[rt-users] disable autoreply to one email address

Andrew Elwell andrewe at epcc.ed.ac.uk
Tue Feb 28 18:03:36 EST 2006

Hi Folks

I'd like to supress the following scrips to a specific requestor
 On Create Autoreply To Requestors with template Autoreply
 On Resolve Notify Requestors with template Resolved

I took a guess from the wiki [[WriteCustomCondition]] and tried with

my $ticket = $self->TicketObj;
if ($ticket->RequestorAddress =~ /gmail.com/ )  {
else {

into the /Admin/Global/Scrip.html?id=3&Queue=0 "Custom Conditions" box

but I kept getting the autoreplies from both gmail and non-gmail addresses.

Is there something stupid I've missed? (new to RT)


Andrew Elwell, System Administrator EPCC
Tel 0131 445 7833 (ACF Building)
Tel 0131 650 5023 (Rm 3309, JCMB)

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