[rt-users] editing tickets (comments and replies) - I know theanswer, but dont understand why...

[Scott Courtney]

On Monday 02 January 2006 23:00, Duncan Shannon wrote:
> >Consider situation: you add reply "it'll cost you 1000$" with misstake
> >(there should be 10000$). you submit message, see error and this
> >button. What are you doing? Click and change? Can you? Would RT notify
> >about change? What would be in notification? Do you want to think
> >about notifications at all?
> 
> >Now, you don't need to think about all this. You just press reply
> >again and write something like "I'm terribly sorry, I've done
> >misstake. Price is 10000$." No one automated diff algorithm generate
> >that for you.
> 
> Agreed, I think that since a reply went to the requetor, you dont need
> to think about it... you need to send another message referencing your
> mistake and provide a correct answer.

I can see this point. I don't think the editing function is as important to
most of us as deletion, again because of the spam problem. I really don't
want my database clogged with advertising.

Scott

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