[rt-users] editing tickets (comments and replies) - I know theanswer, but dont understand why...

[Adrian Carter]

If killing old records in their entirety is your only concern - Then use 
Ruslan's RTx::Shredder app to clean all tickets you have marked in the 
DB as "Deleted".

That will solve the "DB Clutter" issue without concern for messing 
around with worry about 'editing tickets'.

Now - An ability to dynamic filter the ticket display to only show X 
updates or comments or whatever would be nice - but thats a different 
request and more just a UI feature

Oh - And to all - my comments before about absoloute integrity was not 
so much in a 'gurantee in a court of law' - more that for the most part 
people are accepting the data is accurate because not even I can fudge 
it (Not allowing for direct DB manipulation - but this is true of any 
electronic storage medium without signatures as stated)- I've never had 
RT tickets tested in court but I've used them a number of times and 
demonstrated the audit trail and that has been sufficent for my purposes.
Cheers

Adrian

Scott Courtney wrote:

>On Monday 02 January 2006 23:00, Duncan Shannon wrote:
>  
>
>>>Consider situation: you add reply "it'll cost you 1000$" with misstake
>>>(there should be 10000$). you submit message, see error and this
>>>button. What are you doing? Click and change? Can you? Would RT notify
>>>about change? What would be in notification? Do you want to think
>>>about notifications at all?
>>>      
>>>
>>>Now, you don't need to think about all this. You just press reply
>>>again and write something like "I'm terribly sorry, I've done
>>>misstake. Price is 10000$." No one automated diff algorithm generate
>>>that for you.
>>>      
>>>
>>Agreed, I think that since a reply went to the requetor, you dont need
>>to think about it... you need to send another message referencing your
>>mistake and provide a correct answer.
>>    
>>
>
>I can see this point. I don't think the editing function is as important to
>most of us as deletion, again because of the spam problem. I really don't
>want my database clogged with advertising.
>
>Scott
>
>  
>

-- 
Adrian Carter
Technical Manager
Leading Edge Internet

Web	  http://www.lei.net.au http://support.lei.net.au
Direct    +61 2 6163 6162  Support 1 300 662 415
E-mail    cartera at lei.net.au

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