[rt-users] editing tickets (comments and replies) - I know theanswer, but dont understand why...

[Adrian Carter]

The other solution is to introduce a new Status called 'dead' and rename 
'deleted' to dead, and then that at least fixes the problem moving 
forward -> dead is a synonym for resolved or deleted or whatever and 
deleted means that : deleted.

You could bulk update old project files and mark them under the newly 
defined status and then run Shredder on the deleted tickets - voila - 
problem solved without complex search funxtions

Scott Courtney wrote:

>On Tuesday 03 January 2006 10:11, Stephen Turner wrote:
>  
>
>>With spam, you're talking about deleting whole tickets rather than 
>>individual transactions, so it's a different issue.
>>
>>Re. deleting transactions, a Delete method did appear in the Transaction 
>>API somewhere in the 3.4 series (I think) and I've used it successfully, 
>>although there's no UI control to invoke it (yet?).
>>    
>>
>
>In my company's use of RT, someone renamed the "deleted" status to "dead", to
>better indicate that the ticket is marked as defunct but is not physically
>removed from the database. (This happened before I took over as RT admin,
>but I think it's a good idea.)
>
>I'll check out that Shredder applet. Sounds useful. My only concern is that
>I might not want to wipe out *all* deleted tickets. Sometimes there is a need
>to mark a ticket as "killed this project" but still have it available for
>search later. That's what we use "dead" status for...on rare occasions, one
>of those tickets gets resurrected. The only ones I'd want to truly nuke from
>the database are the spams, which have no historical value at all.
>
>Scott
>
>  
>

-- 
Adrian Carter
Technical Manager
Leading Edge Internet

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