[rt-users] SeeQueue does not add Queue to Qick search list

Schultz, Eric ESchultz at corp.untd.com
Wed Jan 4 14:06:09 EST 2006

The ShowTicket right is needed to see a queue in the Quick search list.  This is a handy feature.  For instance, if you have a queue for sensitive issues - you may want people to be able to see the queue so they can create tickets in it, but you don't want them to be able to see all other tickets in the queue (just their own).  So you give the Requestor group ShowTicket for that queue, but not the Everyone group.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Brendan
Sent: Wednesday, January 04, 2006 10:46 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] SeeQueue does not add Queue to Qick search list

Hi there,

I have followed the RT-Essentials guide for personal Todo lists and
added SeeQueue to all privileged users. Thus queue appears in the New
Ticket drop down menu but does not appear in the Quick search list.

I have tried removing the privilege and it does indeed dissapear from
the New ticket drop down list, re-adding the privilege only adds it
back to the drop down menu.

I am using RT version 3.4.2



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