[rt-users] RE: RTx Statistics

[Newman, Austin]

Bill:

I'm wondering if you could post what you found regarding the
installation of the RTx Statistics package. I struggled all day
yesterday trying to get it to work. I can type the URL in manually, and
it semi-works but there is no menu item for it.

I don't know if it is relevant, but I am using Ubuntu Breezy Badger
5.10. I have tried to follow the Debian instructions for the
install....No go.

And don't be sorry for posting....I was psyched to find your
post....Someone having the same exact problem as me! I did everything
you tried: perl Makefile.PL, make, make test, make install, restart
apache, etc., etc.....So please, what is the secret?

Any information you can provide to me would be greatly appreciated.



Thanks,
Austin


Message: 9
Date: Thu, 5 Jan 2006 00:29:42 -0500
From: Bill <Bill at explosivo.com>
Subject: [rt-users] Re: RTx Statistics <- ahhhh
To: rt-users at lists.bestpractical.com
Message-ID: <20060105002942.d6dd0d05.Bill at explosivo.com>
Content-Type: text/plain; charset=US-ASCII


Okay, I found the source of confusion...  the readme included with the
latest release says:

Untar this archive into:
<path to rt3>/share

Which produces 

<path to rt3>/share/RTx-Statistics-0.1.8/html  , .../lib, etc, etc...

I assume when the readme was written, html, inc and lib were at the top
of the archive file.

Sorry for the noise, but since I've never dealt with adding in
extensions you can understand my confusion - luckly I stumbled across a
change notice for it that showed a full path to one of the files.

Sorry




On Thu, 5 Jan 2006 00:21:58 -0500
Bill <Bill at explosivo.com> spake:

> 
> Hello
> 
> Can someone shed some light on exactly how I should install the RTx 
> Statistics package?
> 
> I've tried the instructions of just untarring it into
> the /var/www/rt3/share directory
> (giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )
> 
> I've also tried the perl makefiles, make and make install which threw 
> some stuff about and installed files into my /var/www/rt3 tree...
> 
> I've restarted apache, cleaned the mason cache and all.
> 
> Nothing, nada, not a thing.
> 
> Can anyone tell me how they got this thing working?  Where should I 
> see it in the RT screens?
> 
> Any help would be appreciated!!!!!
> 
> Bill