[rt-users] RE: RTx Statistics

[Bill]

It's incredibly simple really.  Download the latest archive from the
wiki ...

Uncompress it somewhere outside of rt

go into the resultant directory

copy all the directories there to

<path to rt>/share

Stop apache
Clear the mason cache
Restart apache

Hopefully this works for you... I did a bunch of other stuff with it
trying to get it working (like the make and stuff).  If this does not
work for you, let me know





On Thu, 5 Jan 2006 11:22:04 -0500
"Newman, Austin" <anewman at gowithips.com> spake:

> Bill:
> 
> I'm wondering if you could post what you found regarding the
> installation of the RTx Statistics package. I struggled all day
> yesterday trying to get it to work. I can type the URL in manually, and
> it semi-works but there is no menu item for it.
> 
> I don't know if it is relevant, but I am using Ubuntu Breezy Badger
> 5.10. I have tried to follow the Debian instructions for the
> install....No go.
> 
> And don't be sorry for posting....I was psyched to find your
> post....Someone having the same exact problem as me! I did everything
> you tried: perl Makefile.PL, make, make test, make install, restart
> apache, etc., etc.....So please, what is the secret?
> 
> Any information you can provide to me would be greatly appreciated.
> 
> 
> 
> Thanks,
> Austin
> 
> 
> Message: 9
> Date: Thu, 5 Jan 2006 00:29:42 -0500
> From: Bill <Bill at explosivo.com>
> Subject: [rt-users] Re: RTx Statistics <- ahhhh
> To: rt-users at lists.bestpractical.com
> Message-ID: <20060105002942.d6dd0d05.Bill at explosivo.com>
> Content-Type: text/plain; charset=US-ASCII
> 
> 
> Okay, I found the source of confusion...  the readme included with the
> latest release says:
> 
> Untar this archive into:
> <path to rt3>/share
> 
> Which produces 
> 
> <path to rt3>/share/RTx-Statistics-0.1.8/html  , .../lib, etc, etc...
> 
> I assume when the readme was written, html, inc and lib were at the top
> of the archive file.
> 
> Sorry for the noise, but since I've never dealt with adding in
> extensions you can understand my confusion - luckly I stumbled across a
> change notice for it that showed a full path to one of the files.
> 
> Sorry
> 
> 
> 
> 
> On Thu, 5 Jan 2006 00:21:58 -0500
> Bill <Bill at explosivo.com> spake:
> 
> > 
> > Hello
> > 
> > Can someone shed some light on exactly how I should install the RTx 
> > Statistics package?
> > 
> > I've tried the instructions of just untarring it into
> > the /var/www/rt3/share directory
> > (giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )
> > 
> > I've also tried the perl makefiles, make and make install which threw 
> > some stuff about and installed files into my /var/www/rt3 tree...
> > 
> > I've restarted apache, cleaned the mason cache and all.
> > 
> > Nothing, nada, not a thing.
> > 
> > Can anyone tell me how they got this thing working?  Where should I 
> > see it in the RT screens?
> > 
> > Any help would be appreciated!!!!!
> > 
> > Bill
> 
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-- 

Bill Chmura
Director of Internet Technology
Explosivo ITG
Wolcott, CT

p: 860.621.8693
e: bill at Explosivo.com
w. http://www.explosivo.com