[rt-users] help with ExtractCustomFieldValues

[Dirk Pape]

Hello,

do you have a formatted mail body (html, rich text)? Then your regex might 
not match.

Regards,
Dirk.

--Am 10. Januar 2006 09:59:16 -0500 schrieb Ryan Fox <rfox at findlay.edu>:

> I have the following set up for ExtractCustomFieldValues, but it is not
> populating my 'Server' custom field.  Any ideas are much appreciated.
>
> E-mail body:
>
> test
> Host: helios
> foo
>
>
> I have tried:
> Server|Body|Host:\s(\w+).*||
> and
> Server|Body|Host:(.*)||
> in my template.  Neither match.
>
>
> My ExtractCustomFieldValues seems ok, because
>
> Server|Subject|.*||
>
> works ok for populating my 'Server' custom field with the contents of the
> subject line.
>
> Have I just broken the regular expression?  What is going on?



-- 
Dr. Dirk Pape (Projektleitung Campus Management)
Fachbereich Mathematik und Informatik der FU Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30) 838 54654