[rt-users] RE: RTx Statistics
Newman, Austin
anewman at gowithips.com
Wed Jan 11 17:24:27 EST 2006
Kelly:
Thanks for the fast response! Unfortunately, using the make file did not
work. I mean the make file and everything worked, but the statistics
package is not working within RT.
anewman at localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo perl Makefile.PL
Cannot find the location of RT.pm that defines $RT::LocalPath in: inc
/etc/perl /usr/local/lib/perl/5.8.7 /usr/local/share/perl/5.8.7
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
/usr/local/lib/site_perl . /opt/rt3/lib /opt/lib/rt3 /opt/lib
/usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib
/home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib
/sw/lib/rt3 /sw/lib
(I typed the following path in!)-------\
|
Path to your RT.pm: /usr/share/request-tracker3.4/lib
Using RT configurations from /usr/share/request-tracker3.4/lib/RT.pm:
./html => /usr/share/request-tracker3.4/html
./lib => /usr/local/share/request-tracker3.4/lib
kfh: in RTx.pm sub RTx
Checking if your kit is complete...
Looks good
Writing Makefile for RTx::Statistics
anewman at localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo make
cp lib/RTx/Statistics.pm blib/lib/RTx/Statistics.pm
anewman at localhost:~/Desktop/RTx-Statistics-0.1.8$ sudo make install
Writing
/usr/local/share/request-tracker3.4/lib/auto/RTx/Statistics/.packlist
Appending installation info to
/usr/local/share/request-tracker3.4/lib/perllocal.pod
(The first installation, it showed me which files it copied and where
they were copied to. I wish I had that information for you, but I
don't!)
And same thing as before with the URLS. If I try:
http://localhost/rt/RTx/Statistics
It works, but it is still broken like I described below.
Do you have any other suggestions? I wonder if I have a parameter
somewhere in the configuration files that isn't quite right?
Thanks very much,
Austin
-----Original Message-----
From: Kelly F. Hickel [mailto:kfh at mqsoftware.com]
Sent: Wednesday, January 11, 2006 3:10 PM
To: Newman, Austin; Bill
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] RE: RTx Statistics
Austin,
Yep, you're wrong, but it's not your fault, as I never purged
the old instructions from the README. Here's the new/correct
instructions.... New Installations: Untar this distribution somewhere
outside of your RT install, run "perl Makefile.PL" followed by "make"
and "make install".
Sorry about that....
--
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com
> -----Original Message-----
> From: Newman, Austin [mailto:anewman at gowithips.com]
> Sent: Wednesday, January 11, 2006 1:53 PM
> To: Kelly F. Hickel; Bill
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RE: RTx Statistics
>
> Hello Bill and Kelly:
>
> I'm sorry, but I'm still not getting it. Let me provide you with some
> more information.
> O/S: Ubuntu 5.10 (Breezy Badger)
> Request Tracker 3.4.2
> Apache 2.0.54
> Mod_fastcgi 2.4.2
> Perl 5.8.7
>
> Ubuntu is based on Debian, so I always follow instructions for Debian.
> Information in README file RTx-Statistics-0.1.8.tar.gz for Debian is:
>
> "
> Just put the contents of this archive into
>
> /usr/local/share/request-tracker3/
> "
>
> In my Ubunru installation, I have
>
> /usr/local/share/request-tracker3.4/
>
> Which is where I put it. So now I have:
>
> /usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
> /usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
> /usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/lib
> And so on and so forth. Now, this didn't look right to me, and it
didn't
> work. So I tried, eliminating the RTx-Statistics-0.1.8 folder and
> copying the files by hand, so all the files in:
> /usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/html
> Ended up in:
> /usr/local/share/request-tracker3.4/html
> And all the files in:
> /usr/local/share/request-tracker3.4/RTx-Statistics-0.1.8/inc
> Ended up in:
> /usr/local/share/request-tracker3.4/inc
>
> This didn't work, but I was able to access the statistics stuff via:
> http://localhost/rt/RTx/Statistics (this works) (which makes sense
> with the folder hierarchy
> /usr/local/share/request-tracker3.4/html/RTx/Statistics/
>
> But then when I click on any of the links, it takes me to
> http://localhost/rt/RTx/CallsQueueDay/index.html and I get an error.
> But, I can change it to:
> http://localhost/rt/RTx/Statistics/CallsQueueDay/index.html (this
> works).
>
> BUT, there is no menu entry anywhere.
>
> Anyway, I bet I'm probably overlooking something stupid somewhere in
the
> docs somewhere. I really have tried to work through this on my own,
and
> I appreciate your help. Hopefully, I have provided enough information.
> If not, please let me know what else you need.
>
> On another note, I'm not sure if I am clearing out the Mason Cache
> correctly. The only thing I could figure out (after extensive
googling)
> is deleting all the files in this:
> /var/cache/request-tracker3.4/mason_data/obj
> It seems like all the other cache folders were empty.
>
> Thanks very much!
> -Austin
>
>
>
> -----Original Message-----
> From: Kelly F. Hickel [mailto:kfh at mqsoftware.com]
> Sent: Thursday, January 05, 2006 8:31 PM
> To: Bill; Newman, Austin
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RE: RTx Statistics
>
>
> Yep, this is the correct procedure, since (and including) version
0.1.6.
> If there's place in the README (or elsewhere) that this needs to be
made
> more clear, please let me know.
>
> Thanks,
> Kelly
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Bill
> Sent: Thursday, January 05, 2006 2:03 PM
> To: Newman, Austin
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RE: RTx Statistics
>
>
> It's incredibly simple really. Download the latest archive from the
> wiki ...
>
> Uncompress it somewhere outside of rt
>
> go into the resultant directory
>
> copy all the directories there to
>
> <path to rt>/share
>
> Stop apache
> Clear the mason cache
> Restart apache
>
> Hopefully this works for you... I did a bunch of other stuff with it
> trying to get it working (like the make and stuff). If this does not
> work for you, let me know
>
>
>
>
>
> On Thu, 5 Jan 2006 11:22:04 -0500
> "Newman, Austin" <anewman at gowithips.com> spake:
>
> > Bill:
> >
> > I'm wondering if you could post what you found regarding the
> > installation of the RTx Statistics package. I struggled all day
> > yesterday trying to get it to work. I can type the URL in manually,
> and
> > it semi-works but there is no menu item for it.
> >
> > I don't know if it is relevant, but I am using Ubuntu Breezy Badger
> > 5.10. I have tried to follow the Debian instructions for the
> > install....No go.
> >
> > And don't be sorry for posting....I was psyched to find your
> > post....Someone having the same exact problem as me! I did
everything
> > you tried: perl Makefile.PL, make, make test, make install, restart
> > apache, etc., etc.....So please, what is the secret?
> >
> > Any information you can provide to me would be greatly appreciated.
> >
> >
> >
> > Thanks,
> > Austin
> >
> >
> > Message: 9
> > Date: Thu, 5 Jan 2006 00:29:42 -0500
> > From: Bill <Bill at explosivo.com>
> > Subject: [rt-users] Re: RTx Statistics <- ahhhh
> > To: rt-users at lists.bestpractical.com
> > Message-ID: <20060105002942.d6dd0d05.Bill at explosivo.com>
> > Content-Type: text/plain; charset=US-ASCII
> >
> >
> > Okay, I found the source of confusion... the readme included with
the
>
> > latest release says:
> >
> > Untar this archive into:
> > <path to rt3>/share
> >
> > Which produces
> >
> > <path to rt3>/share/RTx-Statistics-0.1.8/html , .../lib, etc,
etc...
> >
> > I assume when the readme was written, html, inc and lib were at the
> top
> > of the archive file.
> >
> > Sorry for the noise, but since I've never dealt with adding in
> > extensions you can understand my confusion - luckly I stumbled
across
> a
> > change notice for it that showed a full path to one of the files.
> >
> > Sorry
> >
> >
> >
> >
> > On Thu, 5 Jan 2006 00:21:58 -0500
> > Bill <Bill at explosivo.com> spake:
> >
> > >
> > > Hello
> > >
> > > Can someone shed some light on exactly how I should install the
RTx
> > > Statistics package?
> > >
> > > I've tried the instructions of just untarring it into
> > > the /var/www/rt3/share directory
> > > (giving me: /var/www/rt3/share/RTx-Statistics-0.1.8 )
> > >
> > > I've also tried the perl makefiles, make and make install which
> threw
> > > some stuff about and installed files into my /var/www/rt3 tree...
> > >
> > > I've restarted apache, cleaned the mason cache and all.
> > >
> > > Nothing, nada, not a thing.
> > >
> > > Can anyone tell me how they got this thing working? Where should
I
> > > see it in the RT screens?
> > >
> > > Any help would be appreciated!!!!!
> > >
> > > Bill
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >
> > Download a free sample chapter of RT Essentials from O'Reilly Media
at
> http://rtbook.bestpractical.com
> >
> > WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
and
> > San Francisco - Find out more at
> http://bestpractical.com/services/training.html
>
>
> --
>
> Bill Chmura
> Director of Internet Technology
> Explosivo ITG
> Wolcott, CT
>
> p: 860.621.8693
> e: bill at Explosivo.com
> w. http://www.explosivo.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
> Download a free sample chapter of RT Essentials from O'Reilly Media at
> http://rtbook.bestpractical.com
>
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at
> http://bestpractical.com/services/training.html
More information about the rt-users
mailing list