[rt-users] Attachment Problem?

Ruslan Zakirov ruslan.zakirov at gmail.com
Wed Jan 11 23:04:14 EST 2006


On 1/12/06, Mike Fisher <Michael_Fisher at urmc.rochester.edu> wrote:
> On Wed, 11 Jan 2006, Vivek Khera wrote:
>
> > On Jan 10, 2006, at 9:35 PM, Fisher, Michael wrote:
> >
> >> Are there any known issues with specific version levels of the MIME
> >> tools or would there be any suggestions for other things that I
> >> could try?
> >
> > It looks like you're failing to open a temporary file from the error
> > message you got.  Check permissions on all directories where RT may
> > write temp files and make sure they are writable by the user and/or
> > group 'www'.
>
> Vivek--
>
> Thank you. I added some extra debug code to CGI.pm and found that it
> was trying to write into /usr/tmp. Correcting the permissions for that
> directory fixed the attachment handling.
Good way to fix this is setup TMPDIR environment variable for RT's
apache instance.

>
> --
> Mike Fisher    Michael_Fisher at urmc.rochester.edu    585-275-6884
> University of Rochester                             School of Nursing
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--
Best regards, Ruslan.


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