[rt-users] Attachment Problem?

[Ruslan Zakirov]

On 1/12/06, Mike Fisher <Michael_Fisher at urmc.rochester.edu> wrote:
> On Wed, 11 Jan 2006, Vivek Khera wrote:
>
> > On Jan 10, 2006, at 9:35 PM, Fisher, Michael wrote:
> >
> >> Are there any known issues with specific version levels of the MIME
> >> tools or would there be any suggestions for other things that I
> >> could try?
> >
> > It looks like you're failing to open a temporary file from the error
> > message you got.  Check permissions on all directories where RT may
> > write temp files and make sure they are writable by the user and/or
> > group 'www'.
>
> Vivek--
>
> Thank you. I added some extra debug code to CGI.pm and found that it
> was trying to write into /usr/tmp. Correcting the permissions for that
> directory fixed the attachment handling.
Good way to fix this is setup TMPDIR environment variable for RT's
apache instance.

>
> --
> Mike Fisher    Michael_Fisher at urmc.rochester.edu    585-275-6884
> University of Rochester                             School of Nursing
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
> Download a free sample chapter of RT Essentials from O'Reilly Media at http://rtbook.bestpractical.com
>
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at http://bestpractical.com/services/training.html
>


--
Best regards, Ruslan.