[rt-users] Can't open tickets via email

[Ruslan Zakirov]

On 1/12/06, Michael J. Hartwick <hartwick at hartwick.com> wrote:
> Hi all,
>
> I have just installed RT 3.4.4 and am having trouble getting tickets
> into the system via email. It works fine sending email, and tickets
> created on the web. I am using fetchmail version 6.2.0 to pickup the
> email from the server (once I decide if the software will work for me
> I will look at changing that). I didn't find anything in the list
> archives, but I haven't read every message in them.
>
> While running fetchmail with the -v switch and rt-mailgate with
> --debug I get:
>
> #********Bareword found where operator expected at - line 2, near "by"
>          (Missing semicolon on previous line?)
> Array found where operator expected at - line 3, at end of line
> Bareword found where operator expected at - line 3, near "12 Jan"
>          (Missing operator before Jan?)
> Number found where operator expected at - line 3, near "Jan 2006"
>          (Do you need to predeclare Jan?)
> Number found where operator expected at - line 3, near "2006 00"
>          (Missing operator before  00?)
> Semicolon seems to be missing at - line 3.
> Number found where operator expected at - line 5, near "v1.31 1998"
> Bareword found where operator expected at - line 5, near ") Wed"
>          (Missing operator before Wed?)
> Number found where operator expected at - line 5, near "11 22"
>          (Missing operator before  22?)
> Number found where operator expected at - line 5, near "43 2006"
>          (Missing operator before  2006?)
> Semicolon seems to be missing at - line 5.
> Array found where operator expected at - line 6, at end of line
>          (Missing operator before ?)
> Number found where operator expected at - line 6, near "Jan 11"
>          (Do you need to predeclare Jan?)
> Number found where operator expected at - line 6, near "11 22"
>          (Missing operator before  22?)
> Number found where operator expected at - line 6, near "48 2006"
>          (Missing operator before  2006?)
> Semicolon seems to be missing at - line 6.
> Semicolon seems to be missing at - line 7.
> Array found where operator expected at - line 8, at end of line
>          (Missing operator before ?)
> Array found where operator expected at - line 9, at end of line
>          (Missing operator before ?)
> Bareword found where operator expected at - line 11, near ")
>          by"
>          (Missing operator before by?)
> Bareword found where operator expected at - line 11, near ") with"
>          (Missing operator before with?)
> Bareword found where operator expected at - line 12, near "11 Jan"
>          (Missing operator before Jan?)
> Number found where operator expected at - line 12, near "Jan 2006"
>          (Do you need to predeclare Jan?)
> Number found where operator expected at - line 12, near "2006 22"
>          (Missing operator before  22?)
> Semicolon seems to be missing at - line 12.
> Bareword found where operator expected at - line 13, near ") by"
>          (Missing operator before by?)
> Bareword found where operator expected at - line 13, near ") with"
>          (Missing operator before with?)
> Bareword found where operator expected at - line 14, near "11 Jan"
>          (Missing operator before Jan?)
> Number found where operator expected at - line 14, near "Jan 2006"
>          (Do you need to predeclare Jan?)
> Number found where operator expected at - line 14, near "2006 22"
>          (Missing operator before  22?)
>
> That is only a subset of the stuff I am getting, but the rest of the
> lines are similar.
>
> The .fetchamilrc file I am using is as follows.
>
> # .fetchmailrc
> poll mail.hartwick.com proto pop3:
> username support password ****** mda "/usr/bin/perl \
> /opt/rt3/bin/rt-mailgate --url http://support.hartwick.com/ \
> --queue general --action correspond --debug"
looks like fetchmail doesn't send message to the STDIN of the script,
but tryes to execute message, you should pipe messages.

>
> I am sure that it is something stupid, but I don't know perl well
> enough to try to figure it out.
>
> Any help would be greatly appreciated.
>
> Michael
>
> ----------------------------------------------------------------------
> Michael J. Hartwick, VE3SLQ                      hartwick at hartwick.com
> Hartwick Communications Consulting                      (519) 396-7719
> Kincardine, ON, CA                             http://www.hartwick.com
> ----------------------------------------------------------------------
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--
Best regards, Ruslan.