[rt-users] No reply on some queues

[Rick Russell]

Two ways to do it:

  -- Turn off the Global "On Resolve" scrip and turn on local "On
Resolve" scrips for each queue, or

  -- Change the Global "On Resolve" scrip and put in a user-defined
condition that checks the queue before returning "true".

Rick R.


Phanoko wrote:
> Can I shut off resolution emails on some queues?  I
> have root mail forwarded to a queue and when I resolve
> the tickets it creates a wicked bounce back war...


-- 
Rick Russell
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