[rt-users] Sending notification of incoming tickets to queue "workers"

[Chad Osmond]

Hi,

I've been using RT for a while now, and it's great! 
I would like to have notification of new tickets sent to the queue
workers (the IT dept.) by e-mail (as we sometimes miss new tickets if we
aren't on the system). Can I just create a Queue Watcher? Or do I need
to write a scrip to do this?

Can someone point me in the right direction?
Thanks,

Chad