[rt-users] Sending notification of incoming tickets to queue "workers"

[Les Mikesell]

On Fri, 2006-01-13 at 08:57, Chad Osmond wrote:

> I've been using RT for a while now, and it's great! 
> I would like to have notification of new tickets sent to the queue
> workers (the IT dept.) by e-mail (as we sometimes miss new tickets if we
> aren't on the system). Can I just create a Queue Watcher? Or do I need
> to write a scrip to do this?
> 
> Can someone point me in the right direction?

If you add the users or groups as admincc watchers for the
queue the default scrips will do what you want.  It's easier
to manage if you put the users in groups and only use
group permission and watcher settings in the queues.

-- 
  Les Mikesell
   les at futuresource.com