[rt-users] Fw: Returned mail: see transcript for details -rt-mailgate problem

[Abilash Praveen M]

Hi Goddard,

Thanks for your help.

Localhost.com was just for an example.

I had all my RT_SiteConfig.pm set right. Only this symlink was my mistake. 
Very silly though was it not?

Anyway, I think we need to add this bit in the wiki - 
http://wiki.bestpractical.com/index.cgi?ManualInstallation

Again, very much appreciated and thanks a lot for your help!!

Abilash

----- Original Message ----- 
From: "Goddard Lee" <lee.goddard at easa.eu.int>
To: "Abilash Praveen M" <abilashpraveen82 at hotmail.com>; 
<rt-users at lists.bestpractical.com>
Sent: Tuesday, January 17, 2006 7:32 PM
Subject: RE: [rt-users] Fw: Returned mail: see transcript for 
details -rt-mailgate problem


> From: rt-users-bounces at lists.bestpractical.com
>
> Can someone help me with this problem? I searched on the list
> and found no solution for this yet?
> >   ----- The following addresses had permanent fatal errors ----- 
> > "|/opt/rt3/bin/rt-mailgate --queue general --action
> correspond --url http://localhost/tickets/"
> >    (reason: Service unavailable)
> >    (expanded from: <general at localhost.com>)

Localhost.com ??


> >   ----- Transcript of session follows -----
> > 553 5.3.0 header syntax error, line "X-Name-MailScanner-Information: 
> > Please contact the ISP for more information"
> > 553 5.3.0 header syntax error, line "X-NameWeb-MailScanner: Found to be 
> > clean"
> > 553 5.3.0 header syntax error, line "X-Name-MailScanner-From: praveen@"
> > smrsh: "rt-mailgate" not available for sendmail programs
> (stat failed)

Smrsh - you need to create a symlink for this. Let me know if you can't find 
the Wiki page: my personal wiki notes:

Uses sendmail to route to the rt-mailgate script.


Add the following to /etc/aliases so that sendmail will, for the addresses 
on the left, pipe mail to the programs on the right:
      rt-comment: "|/opt/rt3/bin/rt-mailgate --queue general --action 
comment --url http://rt/"
      rt:         "|/opt/rt3/bin/rt-mailgate --queue general --action 
correspond --url http://rt/"
Execute the newaliases command after making changes to alisases.
sendmail requires that for any such piped-to program, a symbolic link to be 
placed in /etc/smrsh/:
ln -s /opt/rt3/bin/rt-mailgate /etc/smrsh/
Set the correspondance e-mail addresses in the RT configuration file 
RT_SiteConfig.pm:

Set($CorrespondAddress , 'rt at dave11.easa.local'); Set($CommentAddress , 
'rt-comments at dave11.easa.local');

To have e-mails appear to come from RT, make sure the RT httpd is running as 
user rt, and that this is not a log-on account.





Lee Goddard
Internet Application Analysis/Development
European Aviation Safety Agency
Administrative Directorate

E: Lee.Goddard at EASA.EU.int
T: +49 221 89990 3221
F: +49 221 89990 3721
W: www.easa.eu.int
:: Ottoplat 1, D-50679 Köln, Germany