[rt-users] Cannot install RTIR

[kurt]

There are more problems with my attempt to install RTIR.  It does not
appear the RTIR has *integrated* with RT.  I first found no link
between the RT menus and RTIR, as I expalained earlier.  But there are
more serious problems.  For instance, I can open a ticket via sending
an email to rtir at my.host.dom.  The ticket is created just fine in the
General queue, as I'd expect.  If I enter RTIR (by adding
RTIR/inex.html to my URL) there is no sign of this ticket.

I'm fairly new to RT but I've inherited an exiting install of RT/RTIR
ver 3.0.4.  Unfortunately, we must move off this sever and I installed
RT 3.4.2 on CentOS 4.

The RT install went fairly smooth it's just the RTIR that is causing
all my problems.

Is there an RT forum, were I could search for answers, or am I limited
to this maillist?

On 1/18/06, kurt <kurta59 at gmail.com> wrote:
> This worked, I think.   I followed the steps in the README and all
> seemed fine, but when i log into RT I do not get the RTIR selection in
> the left column.  RTIR is working, the Queues are there and I can get
> to RTIR by adding *RTIR/index.html* to my RT URL.
>
> How can i get this link?
>
> On 1/17/06, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:
> > On 1/18/06, kurt <kurta59 at gmail.com> wrote:
> > > After downloading and un-tarring the latest version of rtir, I cd into
> > > the rtir directory and run perl Makefile.PL.
> > >
> > > This is the error i get:
> > >
> > > [root at nssrt rtir-1.1.4]# perl Makefile.PL
> > > Can't locate inc/Module/Install.pm in @INC (@INC contains: /
> > >
> > > <SNIP>
> > >
> > > Makefile.PL line 1.
> > > BEGIN failed--compilation aborted at Makefile.PL line 1.
> > >
> > > No problem, right?  I installed the missing modules and accepted the
> > > install of the dependencies
> > >
> > > perl -MCPAN -e 'install Module::Install'
> > >
> > > then I re-ran the perl Makefile.PL  with THIS error.
> > >
> > > [root at nssrt rtir-1.1.5]# perl Makefile.PL
> > > include /root/rtir-1.1.5/inc/Module/Install.pm
> > > Cannot autoload main - main::AUTOLOAD at
> > > /root/rtir-1.1.5/inc/Module/Install.pm -
> > > /usr/lib/perl5/site_perl/5.8.5/Module/Install.pm line 45.
> > >
> > > I double checked the Module-Install here:
> > >
> > > [root at nssrt rtir-1.1.5]# perl -MCPAN -e 'install Module::Install'
> > > CPAN: Storable loaded ok
> > > Going to read /root/.cpan/Metadata
> > >  Database was generated on Mon, 16 Jan 2006 11:12:18 GMT
> > > Module::Install is up to date.
> > >
> > > Now what?  Has anyone seen my problem?
> > install also Module::Install::RTx from CPAN and try again. Really this
> > is problem of the tarball, because it should contain inc/ dir and you
> > shouldn't install this modules.
> >
> >
> >
> > --
> > Best regards, Ruslan.
> >
>