[rt-users] Email Based on Priority

[Brad Pinkston]

We are using RT as a support ticket system, and would like to use a
pager along with the system.  I'm currently using code to change the
priority of the ticket if a header exists.  I would like to create a
scrip that would send an email to a specific address if the priority of
a ticket is changed above a certain threshold.  I would modify my code
that changes the ticket to send the email, but then it wouldn't be
logged in WebRT as being sent, and it also wouldn't work if a priority
was escalated after creation.

 

Has anyone tried this?

 

Brad Pinkston
Sr. Linux Systems Administrator
E: bradp at newmediagateway.com
O: 214.206.3485
M: 469.682.6487
F: 303.496.2712
http://support.newmediagateway.com <http://support.newmediagateway.com/>

 

 

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