[rt-users] creating and resolving a ticket in one entry

[Chris Boothroyd]

Hi all,

I'm very new to RT and I'm still in the process of gathering information on what RT can do - one of the options that we, as a university help desk, would like to be able to do is have the ability to enter student information related to password resets (several custom fields) and rather than creating a ticket that we would immediately set to resolved - we'd like to create and resolve it at the same time. 
I searched the contributions but didn't think I could see what I was looking for.
There is ResolveTicket but for us this action would not apply to the entire queue.
Thanks for any advice,
  

Chris Boothroyd
Technical Support 
Trent University
(705) 748-1011 x7066