[rt-users] creating and resolving a ticket in one entry

[Nathan Oyler]

> I'm very new to RT and I'm still in the process of gathering
information
> on what RT can do - one of the options that we, as a university help
desk,
> would like to be able to do is have the ability to enter student
> information related to password resets (several custom fields) and
rather
> than creating a ticket that we would immediately set to resolved -
we'd
> like to create and resolve it at the same time.

Create the ticket. In the information editing section, set the status to
resolve, put in any other information. Save.

Not what you want?