[rt-users] RE: SeeQueue does not add Queue to Qick search list

[Brendan Arnold]

Oliver, the SeeQueue right does not automatically add to the Quick
searchlist since you may want say a secretary to 'see the queue' for
adding new tickets but you may not want them to 'see the queue' plus
all the tickets. Not adding a link to the  Quick search list avoids a
redundant link in this case.

For the queue to appear in the Quick search you need to set the
ShowTicket right to Everyone (for some reason just assigning
ShowTicket to the Owner is not enough - this may be a bug)

Regards,

Brendan

On 1/19/06, Oliver Rahn <or at schlachtfest.de> wrote:
> On Thu, 19 Jan 2006, Oliver Rahn wrote:
>
> Hi Again,
>
> > hmm i tested this configuration but the user has still no QuickSearch for the
> > Todo queue.
> >
> > Everyone have the SeeQueue right and the owner has the ShowTicket right. But
> > the owner gets no QuickSearch. I am missing something?
>
> i forgot to say i use Version 3.4.2.
>
> Regards Oliver
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