[rt-users] Owners pull down menu contains too many users

[Rick Russell]

Check your global (and if applicable, queue) group rights. Make sure that
unprivileged users DO NOT have the "OwnTicket" right.

Rick R.

Fran Taylor wrote:
> Hello,
> 
> I'm in the process of upgrading to RT3.4.2 from RT2.0.11. One small snag..
> 
> In RT 3.4.2, the Owners pull down menu (in the Query Builder) is
> displaying all privileged and unprivileged users. It contains thousands
> of names instead of only my inhouse privileged users. In RT 2.0.11, this
> was the default behavior.
> 
> Can someone fill me in on how to fix this?
> 
> Thanks!
> 
> Fran Taylor
> 
> ----------------------------------------------------------------------------------------------
> 
> Fran Taylor
> Director, QA and Support
> WebSideStory, Search & Content Solutions
> 650-244-5604 (office)
> 650-244-1401 (fax)
> 
> 
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-- 
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Rick Russell
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IT/Academic & Research Computing
Rice University
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