[rt-users] Owners pull down menu contains too many users

Fran Taylor fran at atomz.com
Sun Jan 22 13:39:43 EST 2006


The only group right set for unprivileged is "Create Ticket".  I can't find 
any other unprivileged rights in any other setting.

Any other ideas?

Thanks!

--Fran

  At 09:12 PM 1/21/2006, Rick Russell wrote:

>Check your global (and if applicable, queue) group rights. Make sure that
>unprivileged users DO NOT have the "OwnTicket" right.
>
>Rick R.
>
>Fran Taylor wrote:
> > Hello,
> >
> > I'm in the process of upgrading to RT3.4.2 from RT2.0.11. One small snag..
> >
> > In RT 3.4.2, the Owners pull down menu (in the Query Builder) is
> > displaying all privileged and unprivileged users. It contains thousands
> > of names instead of only my inhouse privileged users. In RT 2.0.11, this
> > was the default behavior.
> >
> > Can someone fill me in on how to fix this?
> >
> > Thanks!
> >
> > Fran Taylor
> >
> > 
> ----------------------------------------------------------------------------------------------
> >
> > Fran Taylor
> > Director, QA and Support
> > WebSideStory, Search & Content Solutions
> > 650-244-5604 (office)
> > 650-244-1401 (fax)
> >
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >
> > Download a free sample chapter of RT Essentials from O'Reilly Media at
> > http://rtbook.bestpractical.com
> >
> > WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> > San Francisco - Find out more at
> > http://bestpractical.com/services/training.html
>
>--
>For computer help, call xHELP (x4357 or 713-348-4357)
>On the web: http://helpdesk.rice.edu/
>--
>Rick Russell
>Helpdesk Supervisor, Client Services
>IT/Academic & Research Computing
>Rice University
>Voice: 713.348.5267  Fax: 713.348.6099
>--
>OpenPGP/GnuPG Public Key at ldap://certificate.rice.edu
>761D 1C20 6428 580F BD98  F5E5 5C8C 56CA C7CB B669
>
>

----------------------------------------------------------------------------------------------
Fran Taylor
Director, QA and Support
WebSideStory, Search & Content Solutions
650-244-5604 (office)
650-244-1401 (fax)





More information about the rt-users mailing list