[rt-users] integrate rt with monitor system

Marco Avvisano marco.avvisano at regione.toscana.it
Mon Jan 23 07:44:08 EST 2006


Hi all,
i'm new to RT..
i'm tryng to integrate RT with my hobbit monitor system, so that when an 
mail-allarm is generated form my monitor system,
automatically a ticket is open on  RT.
 My question is, it's possible to configure RT so that if incoming more 
equal emails from my monitor system is open only 1 ticket?
How include the variable "time extimated to work" in open mail ticket?

thanks fo help

Marco





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