[rt-users] integrate rt with monitor system

[Ryan Fox]

Marco Avvisano wrote:
> i'm tryng to integrate RT with my hobbit monitor system, so that when 
> an mail-allarm is generated form my monitor system,
> automatically a ticket is open on  RT.
> My question is, it's possible to configure RT so that if incoming more 
> equal emails from my monitor system is open only 1 ticket?
> How include the variable "time extimated to work" in open mail ticket?
>
I just integrated our Nagios monitoring system with RT, using 
http://wiki.bestpractical.com/index.cgi?AutoCloseOnNagiosRecoveryMessages 
as a base.  I am also using ExtractCustomFieldValues ( 
http://page.mi.fu-berlin.de/~pape/rt3/ExtractCustomFieldValues.tgz ) to 
populate a ticket custom field based on the hostname Nagios is 
complaining about.  Since hobbit can generate e-mails, I imagine the 
integration will be quite similar.

Ryan
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