[rt-users] Can't change subject before autoreply and notify

O'Brien, Kevin Kevin.OBrien at sonyconnect.com
Mon Jan 23 14:58:20 EST 2006

I'm trying to modify the subject of an incoming ticket of a specific
queue but I'm running into a problem.  I have a queue-specific scrip
setup to modify the subject using $TicketObj->SetSubject.  However, the
global scrips that notify the requestor and CC's don't see the subject
change so the initial e-mails that go out don't have the new subject.
I've tried switching the stage to TransactionBatch but it didn't help.
Any ideas on how I can get the Subject changed before any e-mails go


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20060123/a00784aa/attachment.htm>

More information about the rt-users mailing list