[rt-users] Can't change subject before autoreply and notify

[Schultz, Eric]

I ran into the exact same problem :-)  I believe the solution offered
was to disable the global scrips then enable them on a queue-by-queue
basis.  Then for this queue, you could have your own scrip that did what
you needed in addition to what the global scrip also accomplished.  I
also believe someone came up with a "disable global scrips" hack - you
should search for this in the list archives, this was in the past few
weeks. 


________________________________

	From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of O'Brien,
Kevin
	Sent: Monday, January 23, 2006 11:58 AM
	To: rt-users at lists.bestpractical.com
	Subject: [rt-users] Can't change subject before autoreply and
notify
	
	

	I'm trying to modify the subject of an incoming ticket of a
specific queue but I'm running into a problem.  I have a queue-specific
scrip setup to modify the subject using $TicketObj->SetSubject.
However, the global scrips that notify the requestor and CC's don't see
the subject change so the initial e-mails that go out don't have the new
subject.  I've tried switching the stage to TransactionBatch but it
didn't help.  Any ideas on how I can get the Subject changed before any
e-mails go out?

	-=Kevin=-