[rt-users] RTx::Statistics v1.8 - Tickets per day inmultiplequeues shows a ll tickets created since inception

[Kelly F. Hickel]

Steve,

            I'm not sure if that answered your question, so let me know.
Also, Nick's changes are already incorporated to v0.1.8.....

 

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com

  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kelly F.
Hickel
Sent: Tuesday, January 24, 2006 1:09 PM
To: Steven Platt; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics v1.8 - Tickets per day
inmultiplequeues shows a ll tickets created since inception

 

Steve,

            The way it's supposed to work is you modify this statement
"$MultiQueueMaxRows = 10;" in /opt/rt3/local/lib/RTx/Statistics.pm to be
the number of days you want the chart to show by default. For
CallsQueueDay, you change this one: "$PerDayMaxRows = 10;".

 

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com

  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Steven
Platt
Sent: Tuesday, January 24, 2006 11:18 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RTx::Statistics v1.8 - Tickets per day in
multiplequeues shows a ll tickets created since inception

 

Request Trackers,

 

I've just upgraded to RTx::Statistics  v1.8. It looks great and works
fine, apart from one niggle...

 

When I view 'Tickets per day in Multiple Queues by status' every day in
the range reports the number of tickets created in that queue since RT
was enabled. This happens for single & multi-queue queries, regardless
of the query status. Here's an example of the header accompanying a
dodgy result set "Tickets with Status ARRAY(0x9b45f2c) in
Bioinformatics, per day from Sat Jan 14 2006 through Tue Jan 24 2006
<http://www.hpa-bioinfosupport.org.uk/RTx/Statistics/OpenStalled/index.h
tml?queues=Bioinformatics&sDay=14&sMonth=0&sYear=2006&eDay=24&eMonth=0&e
Year=2006&weekends=1> "

 

I've looked over the Wiki & searched the mailing list archives and the
best suggestion came from Nick
(http://www..gossamer-threads.com/lists/rt/users/51586
<http://www.gossamer-threads.com/lists/rt/users/51586> ). Unfortunately
this fixes Statistics v1.7 and all the changes appear to be implemented
in v1.8 /CallsMultiQueue/index.html. 

 

We're running RT v3.4.2 (not looking to upgrade just yet), Perl v5.8.6,
Mason 1.18 & Apache 1.3 on Redhat 1.7.

 

Any help or pointers gratefully received.

 

Thanks

 

Steve

 

Steve Platt

Bioinformatics Support Co-ordinator

Bioinformatics Unit: Statistics, Modelling & Bioinformatics Department

Center for Infections

Health Protection Agency

61 Colindale Avenue

London

UK

NW9 5EQ

http://www.hpa.org.uk/srmd/bioinformatics/index.htm

 

  _____  

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